Privacy Policy

Introduction

This Privacy Policy describes how Rush N Dush ("we," "us," or "our") collects, uses, and protects your personal information when you use our real estate lead services, including text message (SMS) communications.

Information We Collect

Information You Provide

When you submit a property inquiry through our website, we collect:

• Full name
• Phone number
• Street address, city, and state
• Property type and details
• Repair needs and timeline preferences

Automatic Information

We may automatically collect:

• IP address and browser information
• Device information
• Usage data and analytics

How We Use Your Information

We use your information to:

• Process your property sale inquiries
• Send you SMS notifications about your inquiry status
• Contact you via phone or text to discuss your property
• Provide customer service and support
• Improve our services
• Comply with legal obligations

SMS Communications

Please note: We do not send SMS/text messages to customers. Your phone number is only used for our team to contact you directly via voice calls. SMS notifications are sent internally to our admin team when a new property inquiry is submitted.

Sharing Your Information

We do not sell your personal information. We may share your information with:

• Twilio - Our SMS service provider, for delivering text messages
• Service providers - Third parties who assist in our operations (e.g., database hosting, analytics)
• Legal authorities - When required by law or to protect our rights

Third-Party Service Providers

We use Twilio for internal admin notifications and voice call services. Twilio's privacy practices are governed by their privacy policy available at https://www.twilio.com/legal/privacy.

Your Rights and Choices

Communication Preferences

Since we do not send SMS messages to customers, there is no SMS opt-out needed. If you prefer not to be contacted by phone, please let us know when you submit your inquiry or contact us using the information below.

Access and Deletion

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Withdraw consent for processing where applicable

Data Security

We implement reasonable security measures to protect your information, including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Secure third-party service providers (Supabase, Twilio)

However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your information for as long as:

• Your inquiry is active or under consideration
• Required by law or for legitimate business purposes
• Typically 2 years from last contact, unless you request earlier deletion

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from minors.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance.

Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us: